Refunds & Returns Policy
Overview
At https://beadtribo.shop, we take pride in crafting high-quality, handmade straw flowers with care and attention to detail. Due to the delicate nature of our products, we have specific guidelines for refunds and returns.
Our return policy lasts 14 days from the date of delivery. If 14 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, undamaged, and in its original packaging. Due to hygiene and preservation reasons, used or altered handmade straw flowers cannot be returned.
Non-Returnable Items
Because our products are handcrafted and made from natural materials, certain items cannot be returned:
- Used or altered handmade flowers
- Gift cards
- Sale items (final sale products cannot be refunded)
Exchanges
We only replace items if they are defective or damaged upon arrival. If you receive a damaged product, please contact us within 48 hours of delivery at [email protected] with photos of the item and packaging. We will assess the issue and arrange for a replacement if applicable.
Refunds
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet, please:
- Recheck your bank account.
- Contact your credit card company, as processing times may vary.
- Contact your bank if further delays occur.
If you’ve done all this and still have not received your refund, please contact us at [email protected].
Returning an Item
To initiate a return, please email [email protected] for approval before shipping your item to 6 Andree Court Schenectady, NY 12309, USA.
Please note:
- Customers are responsible for return shipping costs. Shipping fees are non-refundable.
- For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery.
Need Help?
For any questions regarding refunds and returns, feel free to reach out to us at [email protected]. We’re happy to assist you!